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Due to COVID-19, please expect a small delay in our customer service and delivery of goods. We ask for your understanding.

Returns

As a customer, you have the right to cancel your agreement to the contract in writing (e.g. letter, email, fax), or by sending back the item, without giving reasons within 14 days of receiving the item. The cancellation period begins on the day the item is received by the recipient. The timely sending of the cancellation or the item itself is sufficient to comply with the deadline. Customers need to bear the cost of the return of items. The cancellation declaration can be sent by post or email to the following address:

Mondaine Watch Ltd.

Hunnenweg 4

4562 Biberist

Switzerland

Email: webshop@luminox.com

For returned items, the customer bears the burden of proof.

If you have canceled the contract, you must return or hand over the items (including any other items which were included in the shipment) immediately, undamaged and together with the receipt, within fourteen days at the latest from the day on which you notified us of the cancellation. The deadline has been observed if you have sent the items before the end of the fourteen-day period. If you cancel the contract in accordance with the present conditions and return the items, we will refund to you the price paid within 14 days from the day on which we receive the returned items and by the same means which you used to pay. If not all of the items contained in the shipment are returned, or if the watch is not in its original condition (i.e. it was used or damaged beyond what was necessary to check its quality or functionality), we have the right to deduct the cost of the missing items or the replacement of the damaged parts from the reimbursement.

This right of cancellation does not apply to contracts for the delivery of goods which are not pre-fabricated or the manufacture of which includes a significant individual selection or determination by the consumer or which has been clearly adapted to the personal needs of the consumer.

English