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Warranty

Please click here for more detailed warranty information.

In case of a warranty claim, please contact your local, authorized service center
in your country.

Service Center Switzerland

Hunnenweg 4 Postfach
4503 Solothurn
Switzerland

Phone: +41 586 668668
E-Mail: repair.service@mondaine.ch

Please click here for your nearest service center.

Important Shipping Tips:

  1. Address it to "The Service Center."
  2. You do not need to enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrapped in bubble wrap).
  3. Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
  4. Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centers. Failure to do so may result in refusal of the package.