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Price Match Guarantee

Buy directly from us, the official Luminox website

Found your Luminox watch at a better price? Contact us and we'll adjust the price.

We all want the best price when we have found our perfect watch. That's why we adjust our prices if you find the watch you want cheaper in another online shop. Here we explain how you have to proceed to take advantage of our price promise.

How it works:

Before getting started, please first check below all the terms and conditions required to claim our Price Match Guarantee.

Is everything correct? Then fill out the contact form below. The subject line of the email must be "Price Match Guarantee". Our employees are already looking forward to your inquiry!

If you have already placed an order, please provide our team with your order number. Send us the link of the competitor where you found the cheaper product and the link from our online shop that shows exactly the same product.

Congratulations! Our customer service will get back to you within 48 hours. We'll match the price while you enjoy your new watch with all the benefits below.

Your advantages:

Price match promise

Buy direct from us

Free Shipping

from CHF 60 & delivered within 2-3 business days

14-day right of return

Easy returns

2 year guarantee

Activated automatically

Which online shops and articles can be matched?

  • The online shop must be an authorized retailer.
  • The online shop must sell within Switzerland.
  • These are not auction sites, outlet and marketplace offers.
  • The online shop must offer identical items, i.e. the item number and designation must match.
  • The online store must offer genuine and unused items.
  • The online shop must have the item in stock and it is also available for immediate purchase from us.

What else should I consider?

  • The right to our price match guarantee is valid before an order is placed or max. 48 hours after an order is placed.
  • The Price Match Guarantee only applies to single items and does not apply to freebies, product bundles and promotional packs that contain more than 1 item (eg: a promotional pack of 2 watches for the price of 1 is not covered by our guarantee).
  • The price we match is the price displayed in the competitor's webshop and does not include any coupon codes.
  • If you are requesting a refund, coupon codes used on the competitor's webstore are not included.
  • The price adjustment cannot be combined with other promotions.

contact form